Limited Warranty

Sonoma Acoustics Limited is a company registered in England and Wales under company registration number is 10308461 having its registered office at Forward House, 17 High Street, Henley in Arden, UK, B95 5AA (“Sonoma Acoustics”). Sonoma Acoustics extends the following warranty periods for the individual parts of a Sonoma Model One system.

The periods indicated begin on the date of purchase as specified on the original sales invoice and this limited warranty is in addition to any statutory rights available to you under law. Details of your statutory rights can be found in our online terms and conditions of sale.

HPEL Transducers / Headphones* / Energizer-DAC2 Years
Ear Pads / Headband Pad / Cables1 Year
* 2 year warranty excludes ear pads and cables

What Is Covered: Sonoma Acoustics warrants that its products will be free of all defects related to manufacturing, parts, materials, and/or workmanship under normal and accepted use. The conditions under which this warranty ceases to be applicable are detailed in the next section.

What Is Not Covered: This warranty does not cover fair wear and tear, defects resulting from improper or unreasonable use or maintenance; cosmetic damage including, but not limited to, scratches, dents and broken parts caused by the owner; failure to follow all operating instructions; accident; excess moisture; excess temperature; power surges; connections to improper voltage supply or any non-Sonoma energizer; unauthorized alteration or modification of original condition; ‘Acts of God’; products purchased from unauthorized dealers; or defects incurred during transportation for which claims must be presented to the carrier. This includes any superficial damage to the boxes and packaging incurred during shipment.

As the Sonoma Model One uses natural leather, variations in texture and color are inherent and natural characteristics of the material. These variations are normal and considered acceptable by Sonoma Acoustics and are not covered by this warranty.

What We Will Do: Sonoma Acoustics will, at its sole discretion, replace (using new or refurbished parts/products) or repair Sonoma products that are within the stated warranty periods from the date of original purchase.

Warranty Replacements: Sonoma Acoustics strives to improve the performance of its products, and, therefore, reserves the right to make changes to designs/specifications/materials at any time without notification. Sonoma Acoustics may, at its discretion, choose to replace the Sonoma product completely with a new or remanufactured product.

Warranty Transfer: The terms of this warranty can be transferred to a subsequent owner provided the new owner is able to provide proof of original purchase, or the original purchaser has registered the product with Sonoma Acoustics.

Warranty Period For Repairs/Replacements: All warranty repairs/replacements are guaranteed for 90 days or until the original warranty end date, whichever is longer.

Shipping To Sonoma: Following submission of a Warranty Claim, a customer will be issued a Return Merchandise Authorization (RMA) and a return shipping label. Sonoma Acoustics will pay for ground shipping to its local service center for all warranty returns. Customers should include the RMA with their returned product(s), and indicate the RMA number on the shipping box.

Shipping From Sonoma: Sonoma Acoustics will pay for ground shipping to return all products repaired/replaced under warranty. Customers will receive tracking confirmation from Sonoma, and signature authorization will be required to receive your shipment.